At NewsPrism.co.uk, we take editorial accuracy and accountability seriously. If you believe we have published something that is factually incorrect, misleading, or otherwise fails to meet our editorial standards, we want to hear from you. This complaints procedure explains how to raise an issue and what happens after you submit it.
How to submit a complaint
Please send your editorial complaint by email to complaints@newsprism.co.uk. To help us investigate quickly and thoroughly, include as much of the following as possible:
- The full URL (web address) of the article or page in question
- The publication date of the content
- A clear statement of the reason for your complaint (e.g. factual error, misleading claim, missing context)
- The specific statement or claim you are challenging – quote it if possible
- Any supporting evidence you have (documents, links, screenshots, expert sources)
- Your name and preferred contact details (email and/or phone)
If you are unable to email, you can also write to our registered office address (see Contact Us), though email is the quickest route.
How we handle complaints
We aim to acknowledge every complaint within five working days. In most cases we will also give you an initial assessment of whether the issue falls within our editorial remit.
Our Standards & Fact-Checking Lead, Oliver Reeves, or another senior editor will then review the complaint. For straightforward errors – a misspelled name or a wrong figure – we may issue a correction directly. For more complex issues that require additional research or legal review, we may take longer and will keep you informed of progress.
Possible outcomes include:
- Correction – the error is fixed and a note is added to the article
- Clarification – we add context or explain a point that could be misinterpreted
- Update – we add newer information that makes the article more accurate or complete
- Removal – in rare cases where content cannot be rectified or poses a legal risk
- No action – if the complaint does not identify a genuine error or breach of standards, we will explain our reasoning
Whatever the outcome, we will explain our decision to you directly.
Serious or unresolved complaints
If you are not satisfied with the initial response, or if the matter is particularly serious – for example, involving allegations of systemic bias, breaches of privacy, or harm to reputation – you can escalate your complaint to our Editor-in-Chief, Victoria Harcourt (victoria.harcourt@newsprism.co.uk). She will personally review the case and issue a final decision from the publication.
Please note: what this procedure covers
This complaints procedure is for editorial content only. If you have spotted a minor mistake you think should be corrected without a formal complaint, please see our Corrections Policy for how we handle quick fixes. For concerns about your personal data or privacy, please refer to our Privacy Policy. Broader questions about our editorial standards are covered in our Editorial Policy.
We are committed to being transparent and fair. Every complaint helps us improve the quality and trustworthiness of our journalism. We will treat you with respect throughout the process.